Terms & Conditions

Relating to the supply of the service to you (The Customer) by City Sightseeing Glasgow Ltd(‘The Company’), details of which are set out below.

Though the content of the website and the booking process are available in a variety of languages, tickets and confirmation emails are in English. Similarly, all communication from the Company and to the Company is required in English.


Customers purchasing tickets on www.citysightseeingglasgow.co.uk/westcoasttours.co.uk will have their tickets delivered to them by way of E-ticket. The Customer will need to print the E-ticket and bring the printed copy with them to present to a member of staff at the Customer's preferred boarding point. Tickets purchased through third party retailers must also present a printed voucher to the member of staff at their preferred boarding point.

E-Ticket Redemption

The Customer should present their printed E-ticket to a uniformed member of staff at the preferred boarding point. The member of staff will exchange the E-ticket for a valid ticket To Travel.

Tickets to travel

The Customer should keep their ticket safe as replacements will not be issued. The Customer must show or purchase their ticket as they board on all journeys undertaken. The ticket remains the property of the company and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorised Company Official. The Customer will not be permitted to use any City Sightseeing Glasgow service without a valid ticket for the entire journey the Customer wishes to make.

A ticket or voucher that has been issued to you is evidence of a contract between you and the Company.

A ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else.

Ticket Validity

The ticket entitles the Customer to use all City Sightseeing Glasgow services during operational hours for 1 or 2 days depending on the Customers choice. 1 day tickets can be extended to 2 consecutive days upon purchase of an “upgrade ticket” which should be retained alongside the original 1 day ticket. Tickets do not guarantee travel on a specific service or at a specific time.

Lost Ticket

The Customer must keep their ticket safe. Customers found travelling without a valid ticket will be charged the full ticket price for a replacement ticket or required to leave the bus at the next stop.

Your Responsibilities

Please check tickets at the time they are issued

When you buy a ticket, you should make sure that it is valid for the time period you requested and that the amount paid is printed on the ticket.


  • Child tickets are available for Children aged from 5-15 years.
  • Children must be accompanied by an adult at all times.
  • Children under 5 may travel for Free, if accompanied by a dedicated adult (1 adult :1 child) as long as the child does not occupy a seat to the exclusion of a fare-paying passenger.

Departure points and times

The Company endeavours to provide departure points and times for the service which are as accurate as possible. However, the Company reserves the right to vary such departure points and times without notice, as circumstances require.

Tour Route

The Company reserves the right to deviate from the route of a service in the event of marches, parades, or where reasonably prudent to do so in the light of circumstances beyond the Company’s control. At certain times we may be unable to operate our full route due to events in the city and updates in this respect will be posted to the "service updates" section of our website and on our social media channels.

Buses and Bus Safety

During busy times, seating cannot be guaranteed on either deck. Carriage on any particular departure, on either deck, will not be guaranteed due to the nature of our service.

The Company reserves the right to refuse access to travel on a particular departure should circumstances be deemed to compromise tour safety.

For safety reasons all Customers on the upper deck are required to remain seated while the bus is in motion.

Accident or Loss

Please take care of all personal property. The Company will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by the Company, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.


Smoking is not permitted on any of our vehicles.

Alcoholic Drinks

Passengers are not permitted by law to take alcoholic drinks onto our buses for the purpose of consuming them on board, nor to drink such drinks on board nor to remain on the vehicle when in the opinion of the driver they are under the influence of alcohol.


Assistance dogs will be carried at all times. Other small dogs will be carried at the driver’s discretion, so long as the dog can travel under the seat. At no times must dogs be allowed to block the aisle of the bus, or sit on seats.


Passengers are not allowed to take onto our buses/tours any hot food e.g. chips, take-away meals etc. We will refuse access to any passenger with hot food.

Concessionary Travel Schemes

Our tours do not fall within the terms of Concessionary Travel Schemes for free bus travel.

Ticket Agents

Where a ticket is purchased from one of the Company’s Ticket Agents, any query, regarding the ticket purchase or refund request, must be referred to the Ticket Agent who sold the ticket.

Customer Conduct

We may at our discretion require any person to alight from a tour if we deem his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by events beyond the control of the Company.


These conditions shall be construed and interpreted in accordance within the Law of Scotland and the Parties each submit to the jurisdiction of the Scottish Courts.